Does your university as a body measure/track applications & admissions of underrepresented (and potentially underrepresented) groups including ethnic minorities, low income students, non-traditional students, women, LGBT students, disabled students etc?

Policy Title:	5.m Faculty and Professional Staff Grievance Policy (FSGP)
Policy Number:	FS-PO-5M	Date Created:	12-08-2008
Responsible:	Vice President of Academic Affairs (VPAA) Director of Human Resource & Admin	Approved by:	Board of Trustees

Purpose

The purpose of this policy is to provide due process to resolve the grievances efficiently.

Scope

This policy applies to all the CUD employees.

Policy Statement

Disputes and Discipline Management

Disputes

The Dispute resolution procedure should be employed in the following circumstances:
- Where an employee wishes to rise an issue concerning his/her own terms and conditions of employment.
- Where an employee wishes to raise an issue concerning any aspect of his/her individual working relationships within the University.
- Where an employee is concerned regarding his/her individual working conditions or working situation.
No dispute shall be reviewed if the dispute pertains to an official policy, regulation, or procedure of the CUD or a decision or action by the Board of Trustees, the President; or any matter the remedy for which would contravene or interfere with any such official policy, regulation, procedure, decision, or action; or any law of the UAE.

Informal Resolution

Faculty who wish to bring a dispute under these procedures must first request a meeting with the Dean and attempt to resolve the matter informally within 20 working days of reasonable knowledge of the alleged act or omission.
If a satisfactory resolution is not reached, the complainant may file a dispute in writing with the Dean within 40 working days of reasonable knowledge of the alleged act or omission. If the complaint is filed against the Dean then the dispute must be addressed in writing to the Vice President of Academic Affairs.

First Step

An employee may at any time present a dispute to his immediate supervisor and attempt to resolve the matter informally within (10) ten working days of reasonable knowledge of the alleged act or omission.
The supervisor will review the dispute, discuss it with the employee concerned, and endeavor to effect a satisfactory settlement.
The supervisor will prepare a written report of his findings and the outcome of the discussions with the employee within (5) five working days. The report will be sent to the next higher level of supervision.
If the immediate supervisor is involved in the dispute, employee should address the dispute in writing to the Dean/department head.
The Dispute shall include:
- A concise description of the act or omission,
- All facts relevant to the Dispute,
- The resolution sought,
- Evidence of attempted informal resolution,
- All arguments in support of the desired solution, and
- Relevant supporting documentation.
- The burden rests upon the employee filing a Dispute to provide clear and convincing evidence

Second Step

If a satisfactory settlement is not reached within (5) five working days, the employee’s immediate supervisor or the employee may refer the matter to the dean/department head.
The Dean/department head will hear the employee’s dispute, review its circumstances and furnish a reply to the employee within a total period of (10) ten working days from the date of the dispute.
The dean/department head will investigate the matter and the employee will be notified of the decision in writing (10) ten working days.
A written report of the action taken will be submitted to the VPAA and Director Human Resources.

Third Step

If the decision under the second step is not acceptable to the employee, both parties will write separately to the VPAA & Director Human Resources stating their views on the matter.
The VPAA & Director Human Resources will investigate the matter and the employee will be notified of the decision in writing (10) ten working days.
If the matter is not resolved to the employee’s satisfaction, the employee may appeal in writing to the President.
The President shall investigate and notify the Grievant, the Respondent, and the dean/department head, VPAA and HR the decision in writing, within 20 working days of receipt of the appeal. The decision of the President is final and not subject to appeal.
At any stage during the dispute process, any party may refer the dispute for Disciplinary action if the dispute indicates any breach of the code of conduct.

Policy Title:	6.y Student Grievance Policy (SGP)
Policy Number:	ST-PO-6Y	Date Created:	12-08-2008
Responsible:	Vice President of Student Affairs	Approved by:	Board of Trustees

Purpose

The purpose of this policy is to address students complains and resolve problems related to academic and no-academic services.

Scope

This policy applies to all undergraduate and graduate students of CUD.

Policy Statement

Students can expect an excellent education at Canadian University Dubai. Nevertheless, a student may question, complain, or grieve certain materials or issues pertaining to their involvements at the University. For quality assurance, the internal procedures for addressing student complaints aim for transparency, due process, thereby ensuring student complaints are addressed impartially, reliably, and punctually.

Principles

The University’s student complaint resolution process is based on the following principles:

Fair and equitable procedures are used to review and resolve the student complaint.
Privacy and anonymity is assured for all parties, except for use of information as authorized by law;
Fair and respectful proceedings during the entire search, deliberation, and conclusions by all involved.
No retaliation or any shortcoming arising from a student complaint made in good faith.
Timely handling of complaints with measurable deadlines identified at each stage of the resolution process.
Timely and regular communication of the case process, progress, and result; Access to-, and option to a higher internal level in case the student requires a review based on technical or practical grounds.

Types of Student Complaints

Academic Complaints

Complaints against academic conclusions include but are not limited to:

Academic advancement decisions.
Assessment substance.
A conclusion by an academic person that affects an individual or a group of students.
Matter or structure of academic programs, method of learning, teaching, or assessment.
Questions relating to authorship and intellectual property.

Administrative Complaints

Administrative Complaints relate to conclusions and actions associated with administrative or academic facilities, which include but are not limited to:

Policies pertaining to administration, procedures and rules by central administration, student support groups, and faculties.
A conclusion taken by an administer that affects an individual or groups of students.
Access to University resources and facilities.

Complaint Resolution Procedures

This segment summarizes the internal processes applicable to academic and administrative complaints.

Informal Approach
The student concerned about an abovementioned item should first contact the person involved in writing. If the student cannot reasonably contact this person or resolve their issue at this level, then the student should contact the head of the relevant department or of the administrative unit or the Head/Director or the Dean of the School for a discussion. Concerns about a resolution at any of the steps mentioned above should ordinarily be raised to the Chair of the committee. The complaint must be delivered in writing within 15 days of the original incidence.
The University anticipates that in most instances the discussion of the concern with a pertinent staff member will result in a quick resolve of the matter that both parties find satisfactory.
If the issue is not resolved, then the student may contact his Academic Advisor who will direct him to appropriate individual that will be address the case The University anticipates that in most instances the discussion of the concern with a pertinent staff member will result in a quick resolve of the matter that both parties find satisfactory.
The student has fifteen days following an incident to lodge a formal complaint if the issue is not resolved.

Formal Approach

If the complaint deals with an academic matter, it should be addressed to the Vice President of Academic Affairs; if the complaint is regarding student support services, it should be addressed to the Vice President of Student Affairs. If the issue deals with administrative or financial matter, the complaint should be addressed to the Vice President of Administration & Finance. If the issue deals with registration matters, the complaint should be addressed to the Registrar.

Withdrawal of a Complaint

At any time during the informal of formal process, a student may withdraw their complaint, and at that time the matter will be deemed concluded and resolved. In this case, if the complaint was made in writing, then a written withdrawal letter must be composed by the said student and delivered to the relevant person handling the matter at the time the withdrawal is being affected or, in cases before Head/Director, or the Dean of the School. Canadian University Dubai then considers the case closed.

The Complaint Review Committee is an ad-hoc committee that can be called when needed based on when a formal complaint is lodged. The Complaint Review Committee consists of three members appointed by the Vice President of Academic Affairs or the Vice President of Student Affairs, pending on complaint. For academic complaints, in addition to the VPAA, the Dean of the appropriate Faculty, one faculty member from another Faculty and the student counselor are required. For issues concerning academic matters, in addition to the Vice President of Student Affairs, one faculty member, one Dean, and the Director Learning Resource Center are required.

2023 CUD Graduates in Numbers

		Women	Men
*Graduates Number*		230	195
	Graduates Total: 425
	*Graduates Percentage*: Women 54 % – Men 46%

The 2023 Graduation Ceremony at Canadian University Dubai (CUD) was a remarkable celebration of academic achievement and diversity. With a total of 425 graduates, it was a momentous occasion for both the university and its students.

What truly stood out was the impressive representation of women, with 54% of the graduates hailing from various faculties and majors. Many of these accomplished graduates also proudly adorned the honor chart, a testament to their dedication, hard work, and exemplary academic performance.

As they embarked on the next chapter of their lives, these graduates carried with them not only their degrees but also the values of equality, excellence, and determination that CUD instills in its students, promising a bright future for themselves and their communities.

Our Students and Graduates

	*Women*	%	*Men*	%
Applications Numbers	1600	53.%	1400	47%
Total, number of applications: 3000
Intakes Numbers	1300	54%	1100	46%
Total, number of intake students: 2400
Completion rates	1155	52.5%	1045	47.5%
Completion rates: 2200

Accreditation and Rankings – Cloned

Discover CUD

Like the UAE, Canada’s immense diversity in both population and landscape is central to its national identity. The country’s ten provinces and three territories expand from the Atlantic to Pacific Oceans, encompassing cosmopolitan cities like Toronto, Vancouver and Montreal, immense natural beauty like the Rocky Mountains, and the peaceful existence of the maritime coast.

With citizens and residents from over 200 ethnic backgrounds, Canada takes great pride in its multicultural heritage. It is a welcoming and hospitable land, which is consistently ranked among the United Nations’ best places to live around the world, with something unique to offer for every way of life. The country’s abundant natural resources play an important part in its economic history and development, with many areas of the country still making a living from forestry, fishing, agriculture, and energy. Nevertheless, industry is now dominated by the service sector, accounting for more than 70% of Canadian employment, and presenting a wealth of opportunities in sectors such as banking, healthcare, education, communication and transport.

Canada’s world-renowned education system includes several leading universities that consistently rank in the top tier of global tertiary institutions. Canadian people are among the most educated in the world and students travel from across the globe to benefit from this elite higher education experience. This reputation for excellence has helped to forge a natural alliance with the ambitious nation of the UAE, which is why Canadian University Dubai has established a portal to higher education, research and employment opportunities in Canada for students starting out in this region.

Vibrant student life

The CUD community is a dynamic network of 120+ student nationalities. The University campus life buzzes with activities. Students are encouraged to explore and develop their interests through several events, performances, concerts, and cultural events. The vibrant university spirit, together with the quality of higher-learning, provides students with an enriching educational experience – shaping champions of the future.

Embracing Diversity | A Look into the CUD Community’s International Cultural Day Celebration

Dubai, March 9th, 2023: Canadian University Dubai (CUD) International Cultural Day festival showcased the diversity of its community. The event, organized by CUD’s Student Council, brought together students from 16 countries to exhibit their unique cultures, traditions, and customs. The festival was graced by the presence of Mr. Buti Saeed Al Ghandi, CUD’s Chancellor, who visited the event and joined in the celebration of cultural diversity on campus.

International Cultural Day at CUD provided an opportunity for students and the wider community to unite to celebrate dynamic cultural backgrounds by showcasing their cultures, traditions, and customs. Students were able to share their unique perspectives and foster a greater understanding and appreciation for one another’s countries.

Several students also set up interactive tents on the campus showcasing items representing each of the individual cultures and traditional cuisines. The tents also showcased traditional clothing, artifacts, and food from countries such as Afghanistan, Algeria, the Americas, Egypt, India, Iran, Iraq, Lebanon, Nigeria, Pakistan, Palestine/Jordan, the Philippines, Sudan, Syria, Turkey, UAE, and many others. All teams made exceptional efforts, notably recognized for their live performance were students representing India and for their tent design Palestine/Jordan.

A notable aspect of the occasion was the featuring of attires, comprising traditional garments from different countries, providing glimpses into the wide range of clothing styles across the globe.

One of the highlights of the event was the ten live performances by students from Afghanistan, Egypt, India, Lebanon/Syria, Nigeria, Pakistan, Palestine/Jordan, the Philippines, Sudan, Turkey, and which included drum performances representing India and Pakistan, and distinct music representations of each culture. The vibrant and lively night showcased traditional and cultural dances from CUD’s Music Society and CUD’s Dance Society, delectable cuisine, beautiful fashion, and games.

The event highlighted the university’s commitment to diversity and inclusivity, demonstrating the role that higher education can play in promoting intercultural understanding. It also showed how cultural exchanges can enrich the educational experience. We are all part of one world, and celebrating diversity is essential for creating a more tolerant and harmonious society.

FOM hosts guest speaker on HRM and creating a culture of diversity, equity and inclusion

Tuesday, November 23, 2021: Continuing with our guest speaker sessions, the Faculty of Management (FOM) at Canadian University Dubai (CUD) recently welcomed Saroj V. Pathak, Head of Customer Support Middle East and Turkey at HP Inc. and Chairperson of the Equity workstream for Global Customer Support (CS) Diversity, Equity & Inclusion (DE&I), to our City Walk Campus on November 11, 2021.

Mr. Saroj recently moved to Dubai, United Arab Emirates with over 24 years of diverse industry and global leadership experience in the Supply Chain and Customer Services domain.

During his talk on the role of human resources management (HRM) in creating a culture of diversity, equity and inclusion, students learned about the importance of diversity in today’s workplace environment, how to move from promoting diversity to practicing inclusion, policies and processes for DE&I, current challenges in DE&I as well as how human resources (HR)roles revolve around employee well-being, growth, and inclusion.

Echoing his belief in continuous learning, Mr. Saroj said: “Pursuing graduate studies in HRM has the potential to enhance a candidate’s exposure and increase their chances of finding employment and growth in the competitive labor market.”

The HRM program at CUD develops student skills in strategic staffing, compensation and benefits, industrial relations, performance management, as well as training and development to help graduates shine in one of the fastest developing disciplines of the twenty-first century.

Our MBA in HRM specifically provides comprehensive insights into the application and orientation of business administration concepts in human capital management, enabling students to develop line management competence while addressing challenges in ethics, leadership and motivation, in a competitive business context.

Speaking to CUD’s commitment to our students, Dr. Rima M Bizri, Associate Professor, Canadian University Dubai added: “We believe in providing our students with a dynamic learning environment, encouraging guest speakers to visit our campus to share their alternative perspectives of thinking. By leading immersive discussions, we are able to generate important conversations in a variety of topic areas such as HRM and the future of human capital management.”

These unique learning opportunities at CUD provide our students with important industry insights to assist them in gaining a head-start in the UAE’s growing knowledge economy upon graduation.

CUD Community Celebrates Cultural Diversity

March 25, 2018: Canadian University Dubai celebrates Canada’s biggest strength, Cultural Diversity on-campus at an energetic evening of live singing, dancing, food and extraordinary fashion.

Students from countries including Afghanistan, Algeria, Canada, Jordan, Kazakhstan, India, Lebanon, Nigeria, Pakistan, Palestine, Philippines, Tajikistan, Tanzania, UAE, USA, Uzbekistan & Yemen held live shows exhibiting their national dances, fashion and music. Many established tents on the campus grounds containing items representing their various cultures and serving traditional food.

The International Cultural Day celebrations highlighted the diverse population of the University. The university teaches students from more than 101 different countries.

The event was also attended by visitors from the Embassy of Algeria, Ambassador of Tajikistan and Yemen to encourage students of these countries.

Nigeria was voted Best Performance for their extra-ordinary crowd pleasing performance and Yemen earned the title of Best Stall for their outstanding efforts.