Does your university as a body have an admissions policy which is non-discriminatory or which details and explains the logic for any appropriate positive discrimination policies in admissions, which is publicly posted?
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Policy Title: |
6.y Student Grievance Policy (SGP) | ||
| Policy Number: | ST-PO-6Y | Date Created: | 12-08-2008 |
| Responsible: | Vice President of Student Affairs | Approved by: | Board of Trustees |
Purpose
The purpose of this policy is to address students complains and resolve problems related to academic and no-academic services.
Scope
This policy applies to all undergraduate and graduate students of CUD.
Policy Statement
Students can expect an excellent education at Canadian University Dubai. Nevertheless, a student may question, complain, or grieve certain materials or issues pertaining to their involvements at the University. For quality assurance, the internal procedures for addressing student complaints aim for transparency, due process, thereby ensuring student complaints are addressed impartially, reliably, and punctually.
Principles
The University’s student complaint resolution process is based on the following principles:
- Fair and equitable procedures are used to review and resolve the student complaint.
- Privacy and anonymity is assured for all parties, except for use of information as authorized by law;
- Fair and respectful proceedings during the entire search, deliberation, and conclusions by all involved.
- No retaliation or any shortcoming arising from a student complaint made in good faith.
- Timely handling of complaints with measurable deadlines identified at each stage of the resolution process.
- Timely and regular communication of the case process, progress, and result; Access to-, and option to a higher internal level in case the student requires a review based on technical or practical grounds.
Types of Student Complaints
- Academic Complaints
Complaints against academic conclusions include but are not limited to:
- Academic advancement decisions.
- Assessment substance.
- A conclusion by an academic person that affects an individual or a group of students.
- Matter or structure of academic programs, method of learning, teaching, or assessment.
- Questions relating to authorship and intellectual property.
- Administrative Complaints
Administrative Complaints relate to conclusions and actions associated with administrative or academic facilities, which include but are not limited to:
- Policies pertaining to administration, procedures and rules by central administration, student support groups, and faculties.
- A conclusion taken by an administer that affects an individual or groups of students.
- Access to University resources and facilities.
Complaint Resolution Procedures
This segment summarizes the internal processes applicable to academic and administrative complaints.
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Informal Approach
- The student concerned about an abovementioned item should first contact the person involved in writing. If the student cannot reasonably contact this person or resolve their issue at this level, then the student should contact the head of the relevant department or of the administrative unit or the Head/Director or the Dean of the School for a discussion. Concerns about a resolution at any of the steps mentioned above should ordinarily be raised to the Chair of the committee. The complaint must be delivered in writing within 15 days of the original incidence.
- The University anticipates that in most instances the discussion of the concern with a pertinent staff member will result in a quick resolve of the matter that both parties find satisfactory.
- If the issue is not resolved, then the student may contact his Academic Advisor who will direct him to appropriate individual that will be address the case The University anticipates that in most instances the discussion of the concern with a pertinent staff member will result in a quick resolve of the matter that both parties find satisfactory.
- The student has fifteen days following an incident to lodge a formal complaint if the issue is not resolved.
- Formal Approach
If the complaint deals with an academic matter, it should be addressed to the Vice President of Academic Affairs; if the complaint is regarding student support services, it should be addressed to the Vice President of Student Affairs. If the issue deals with administrative or financial matter, the complaint should be addressed to the Vice President of Administration & Finance. If the issue deals with registration matters, the complaint should be addressed to the Registrar.
Withdrawal of a Complaint
At any time during the informal of formal process, a student may withdraw their complaint, and at that time the matter will be deemed concluded and resolved. In this case, if the complaint was made in writing, then a written withdrawal letter must be composed by the said student and delivered to the relevant person handling the matter at the time the withdrawal is being affected or, in cases before Head/Director, or the Dean of the School. Canadian University Dubai then considers the case closed.
The Complaint Review Committee is an ad-hoc committee that can be called when needed based on when a formal complaint is lodged. The Complaint Review Committee consists of three members appointed by the Vice President of Academic Affairs or the Vice President of Student Affairs, pending on complaint. For academic complaints, in addition to the VPAA, the Dean of the appropriate Faculty, one faculty member from another Faculty and the student counselor are required. For issues concerning academic matters, in addition to the Vice President of Student Affairs, one faculty member, one Dean, and the Director Learning Resource Center are required.
Mission and Vision
Our Vision
Canadian University Dubai is committed to providing students with an international academic experience, guided by the highest educational and corporate ethics, adding value to the personal and professional lives of its graduates, and the communities in which we serve.
Our Mission
Canadian University Dubai promotes Canadian perspectives in learning, research and application, grounded in an appreciation and respect for the diverse culture and values of the UAE.
Core Values (PRIDE)
CUD has adopted a set of core values that aim at supporting the Vision and the Mission of the University. These core values are termed as “PRIDE” which are the fundamental elements that drive CUD organizational culture and operations.
P People:
“People are our Greatest Asset” recognizes the essential importance of people: students, faculty, and support staff, and their contribution to the success of our mission. We strive to ensure the CUD community embraces our values in their day-to-day interactions.
R Respect:
We value all individuals and strive to maintain an environment built on mutual trust, openness and personal dignity.
I Integrity:
We are committed to creating an academic environment built on honesty, abiding by all legal and ethical standards, thereby earning and maintaining the trust and respect of our stakeholders and community.
D Diversity:
We strive to build a community that celebrates diversity, strengthening the educational environment, and preparing our students and employees to be global citizens.
E Excellence:
We are committed to achieving high academic standards and professional services. We strive to support personal growth and intellectual advancement of our students and employees.
Discover CUD
Like the UAE, Canada’s immense diversity in both population and landscape is central to its national identity. The country’s ten provinces and three territories expand from the Atlantic to Pacific Oceans, encompassing cosmopolitan cities like Toronto, Vancouver and Montreal, immense natural beauty like the Rocky Mountains, and the peaceful existence of the maritime coast.
With citizens and residents from over 200 ethnic backgrounds, Canada takes great pride in its multicultural heritage. It is a welcoming and hospitable land, which is consistently ranked among the United Nations’ best places to live around the world, with something unique to offer for every way of life. The country’s abundant natural resources play an important part in its economic history and development, with many areas of the country still making a living from forestry, fishing, agriculture, and energy. Nevertheless, industry is now dominated by the service sector, accounting for more than 70% of Canadian employment, and presenting a wealth of opportunities in sectors such as banking, healthcare, education, communication and transport.
Canada’s world-renowned education system includes several leading universities that consistently rank in the top tier of global tertiary institutions. Canadian people are among the most educated in the world and students travel from across the globe to benefit from this elite higher education experience. This reputation for excellence has helped to forge a natural alliance with the ambitious nation of the UAE, which is why Canadian University Dubai has established a portal to higher education, research and employment opportunities in Canada for students starting out in this region.
Vibrant student life
The CUD community is a dynamic network of 120+ student nationalities. The University campus life buzzes with activities. Students are encouraged to explore and develop their interests through several events, performances, concerts, and cultural events. The vibrant university spirit, together with the quality of higher-learning, provides students with an enriching educational experience – shaping champions of the future.
Tolerance Document for Employees in Education System to denounce Discrimination and Hate
FOM hosts guest speaker on HRM and creating a culture of diversity, equity and inclusion
Tuesday, November 23, 2021: Continuing with our guest speaker sessions, the Faculty of Management (FOM) at Canadian University Dubai (CUD) recently welcomed Saroj V. Pathak, Head of Customer Support Middle East and Turkey at HP Inc. and Chairperson of the Equity workstream for Global Customer Support (CS) Diversity, Equity & Inclusion (DE&I), to our City Walk Campus on November 11, 2021.
Mr. Saroj recently moved to Dubai, United Arab Emirates with over 24 years of diverse industry and global leadership experience in the Supply Chain and Customer Services domain.
During his talk on the role of human resources management (HRM) in creating a culture of diversity, equity and inclusion, students learned about the importance of diversity in today’s workplace environment, how to move from promoting diversity to practicing inclusion, policies and processes for DE&I, current challenges in DE&I as well as how human resources (HR)roles revolve around employee well-being, growth, and inclusion.
Echoing his belief in continuous learning, Mr. Saroj said: “Pursuing graduate studies in HRM has the potential to enhance a candidate’s exposure and increase their chances of finding employment and growth in the competitive labor market.”
The HRM program at CUD develops student skills in strategic staffing, compensation and benefits, industrial relations, performance management, as well as training and development to help graduates shine in one of the fastest developing disciplines of the twenty-first century.
Our MBA in HRM specifically provides comprehensive insights into the application and orientation of business administration concepts in human capital management, enabling students to develop line management competence while addressing challenges in ethics, leadership and motivation, in a competitive business context.
Speaking to CUD’s commitment to our students, Dr. Rima M Bizri, Associate Professor, Canadian University Dubai added: “We believe in providing our students with a dynamic learning environment, encouraging guest speakers to visit our campus to share their alternative perspectives of thinking. By leading immersive discussions, we are able to generate important conversations in a variety of topic areas such as HRM and the future of human capital management.”
These unique learning opportunities at CUD provide our students with important industry insights to assist them in gaining a head-start in the UAE’s growing knowledge economy upon graduation.
CUD Professor Discusses Gender Stereotypes and Barriers to the Boardroom
February 9th, 2015: Canadian University Dubai (CUD) Assistant Professor Jeanette Teh has revealed that ‘double standards and gender stereotypes’ are still significant barriers to women’s progression in the workplace, in a recent article published by industry magazine, Gulf Business.
The opinion piece, entitled “Held To Higher Standards: Why The Glass Ceiling Still Exists”, is the latest in a series of commentaries by professor Teh to feature in the leading business publication. In it she discusses the recent research findings issued by American independent research organization, Pew Research Center, on the subject of ‘Women in Leadership’.
“The findings were interesting,” reveals professor Teh, “While the American public generally felt women were equally capable as leaders, women were held to a higher standard than men and these gender stereotypes will continue to prevent true equality.”
She continues, “While men were perceived to be stronger at risk-taking and negotiating profitable deals, women were seen by the majority as being more compassionate and organized. Female business leaders were also generally seen as better at compromising, being honest and ethical, mentoring, and providing fair pay than their male counterparts.
“Theoretically, then, women are deemed as capable as men. However, they have to do more to prove themselves to surmount the expectation that men are more naturally suited to leadership positions.”
Teh considered the Center’s recent research findings in the context of the upcoming International Women’s Day, which will run under theme ‘Make It Happen’, and concluded the article with her own ideas on how to ‘Make It Happen’ and eliminate the need for women to perform to higher standards because of outdated expectations.
Unified Online Application Sample:
Admission Policies
Undergraduate Admission Policy
General University Admission Requirements
The UAE High School Certificate or its equivalent is required with an average score of 60% or more (an average of 70% or more is required for entry into some of the academic programs; see the Program Specific Requirements section for more information). A High School Certificate obtained abroad must be processed in accordance with decrees No. 199/2019 and 883 /2019 of His Excellency the Minister of Education UAE, as follows:
Broadly, a holder of the National High School Certificate of a foreign country is eligible for admission if:
- The certificate is valid for admission to a public university of the Country in which it was issued
- The certificate was obtained on completion of at least 12 years of schooling
- Equivalency Certificate, Issued by Ministry of Education in the UAE.
- The certificate includes at least six (6) subjects covering the four core fields of: Mathematics, Sciences, Languages, and the Social Sciences & Humanities or Arts
- A holder of High School Certificates from any country that has two levels of High School Certificate must submit the higher level of certificate English Proficiency Requirement
Admission for Undergraduate Studies
1. General University Admission Requirements
Prospective students are welcome to apply for admission for CUD undergraduate programs if they are holders of UAE secondary education certificate Fulfil program-specific requirements to the program which are listed in the tables given below.
Holders of a non-UAE High School Certificate will be processed in accordance with decrees No. 199/2019 and 883 /2019 of His Excellency the Minister of Education UAE, as follows:
The High School certificate is valid for admission to a public university of the country in which it was issued.
The High School certificate is obtained on completion of at least 12 years of schooling.
Equivalency Certificate is Issued by the Ministry of Education in the UAE.
The High School certificate includes at least six (6) subjects covering the four core fields of:
Mathematics, Sciences, Languages, and the Social Sciences & Humanities or Arts.
The High School Certificate is the highest-level certificate if it is issued from a country that has two levels of High School Certificates
The applicant is also required to fulfil program-specific requirements to the program which are listed in the tables given below.
2. English Proficiency Requirements
Applicants, for an undergraduate program whose medium of instruction is English, are required to provide a valid English Language Proficiency Certificate with a minimum score of TOEFL (PBT 500/61 iBT), IELTS (band 5.0), EMSAT ( 1100), or one of the standardized English language test that is international, recognized test that is approved by the Ministry of Education in the UAE.
Note: Students who would like to enroll in the program Bachelor of Arts in Creative Industries are required to provide a valid English Language Proficiency Certificate with a minimum score of IELTS (band 5.5), EMSAT (1250), or one of the standardized English language test that is internationally recognized and approved by the ministry of education in the UAE.
Applicants, for an undergraduate program whose medium of instruction is Arabic, are required to provide a valid EMSAT – English certificate with a minimum score of 950, or one of the standardized English language tests which is recognized by the Ministry of Education in the UAE.
Transferred students are required to present valid certification (EmSAT, TOEFL, IELTS, or other certification approved by the CAA) demonstrating the required language competency scores for full admission
3. Placement Tests
3.1 English
Only admitted students who have achieved the minimum English proficiency requirement will be allowed to register for courses as per their study plan without any further intensive pre-university English courses.
Admitted students with a EmSAT/IELTS score less than the specified minimum requirement will need to register for the University’s English for Academic Purposes (EAP) Program to help them attain the required higher EmSAT/IELTS score. (EAP courses are not transferable). Students will be placed in the appropriate level of the EAP program based on their IELTS or EmSAT score.
Registered students in EAP are allowed to enroll in general education courses, in conjunction with the corresponding level of EAP.
3.2 Math
All students admitted to any of the accredited programs, with the exception of the Bachelor of Arts in Communication and Applied Sociology, are required to fulfil the Mathematics requirement. The math requirement may be met by passing the Math Placement Test OR providing a Grade 12 minimum Math score of 70% Advanced Stream OR SAT test minimum math score of 450/ Minimum EmSAT Math Score of 600.
Any student who has not met the mathematics requirement or achieved the required pass mark in the Mathematics Placement Test may be granted conditional admission – but such students will not be permitted to register in any Math or Statistics courses, or any course that has a math Prerequisite, until the successful completion of the necessary remedial-math course.
4. Conditional Admission
An applicant who does not meet all of the University Admission requirements may be granted conditional admission. The possible circumstances under which such conditional admission may be granted include:
Students who do not meet the English language proficiency requirement: these students must enroll in the EAP program in order to improve their English skills and achieve the required TOEFL/IELTS score.
Students who do not pass the Math Placement Test: these students must successfully complete the remedial math course before being allowed to register in any math course.
Students who have been unable to provide attested certificates or equivalency certificates: these students must provide the equivalency certificate before the end of their first semester.
Students who do not fulfil the program-specific minimum score of their High School Certificate may be granted conditional admission by the Dean of the Faculty. AN Undertaking must be signed by the student.
Conditionally admitted students due to nonfulfillment of the English Language Proficiency requirement can register only in a limited number of GED courses, along with one of the 3 levels of the EAP program, that does not require a good proficiency of the English Language. The maximum number of credit hours that can be completed before fulfilment of the English Language Proficiency requirement is limited to 12 credit hours.
Note: If the student fails to fulfil the English Language proficiency requirement at the end of the first semester, he is requested to enroll in EAP in his second semester and GED courses conditional on the total of earned GED credit hours and the registered ones do not exceed 12 credit hours.
Students, who are conditionally admitted for nonfulfillment of the average score in High School certificate, must register in at most 4 courses ( 12 credit hours) that were selected by the Dean or his representative who granted the conditional admission.
If a student does not fulfil the specific probationary admission requirement, she/he may be subject to dismissal from the program or from the University.
Apply for Spring
Become a part of the vibrant Canadian University Dubai Community and Apply Now for the Spring ‘23 intake!
Join us for Enrolment week :
🗓 2nd – 8th January 2023
Classes start :
🗓 9th January 2023
We’re so excited to welcome you to our City Walk campus! 😁 👋
Open House
Our doors are OPEN! And we’re so excited to welcome you all to our Open House… starting NOW!
📍CUD HUB, City Walk
⏰ 10am – 3pm
Start your MBA
Looking to start your MBA? Look no further! Complete your MBA in just 3 semesters through flexible weekend and evening study hours.
Apply Now | http://cud.ac.ae
Register now for Spring 2023
Missed the Fall 2022 intake?
You can register now for Spring 2023!
Qualify for scholarships up to 60%*
( 10% study scholarships available until November 30,2022*)
*Terms & Conditions Apply
Transfer to Canada
It’s Open House time! Join us for a fun-filled event and explore your Transfer to Canada options!
🗓 Sunday 20th November
⏰ 10am – 6pm
📍 CUD HUB Campus, City Walk
We can’t wait to see you all there! 😁 👋
Transfer to Canada
Explore your transfer to Canada options at our open house this Sunday! 🤩
📍CUD Hub Campus – #CityWalk
⏰ 12pm Onwards
🗓 Sunday 26th June
Apply now for Fall 2022 intake | https://lnkd.in/dBvnyzBz
International Cultural Day
The International Cultural Day event starts now! We are excited to invite you, your family, and friends to our International Cultural Day event from 4:00 pm – 9:00 pm, at the CUD HUB Atrium, City Walk.
CUD hosts Model United Nations Academy
March 28th – 30th: Canadian University has proudly hosted the Dubai Model United Nations Academy, in collaboration with United Ambassadors.
Teams from as far away as the Democratic Republic of Congo took part in a packed four-day program where they were treated to a magnificent Opening Ceremony followed by two days of intensive workshops and presentations. The event culminated in a keenly fought debate on the final day, addressing some of the major issues facing our world, including sustainability, discrimination, conflict resolution and world poverty.
The event was introduced by Nabila Elassa, Founder and Chief Operating Officer of United Ambassadors with contributions from Mr. Omar Hernandez, Lead Trainer and Mr. Ahmad Al Ammar, Facilitator and former MUN participant. United Ambassadors is a world-leading international Model United Nations Education non-profit organization with a mission of building the next generation of youth leaders and global citizens, through Model United Nations.
Students learnt about the importance of demonstrating effective leadership skills and having empathy with their stakeholders. During the workshops and presentations they developed skills in public speaking, writing proposals, reaching consensus, interpreting briefings, diplomacy and negotiation skills, all interspersed with a variety of fun activities.